Duties & Responsibilities
- Proactively contacting their customer base and scheduling appointments to see their customers in person.
- Increasing sales revenue while reducing client turnover.
- Handling client service issues through clear communication with the customer service department.
- Renewing current customer contracts that are set to expire.
- Presenting value added and efficient solutions to customer issues.
- Assisting the collections department when necessary.
Skills
- 3-5 years of experience in the same field.
- Must be able to multi-task and effectively manage all assigned issues.
- Individuals must have a sincere interest in assisting customers.
- Knowledge of Excel spreadsheets and Access databases are required.
- Must have excellent communication skills, both oral and written.
- Exhibit good judgment.
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