Responsibilities:
· Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
· Coordinating all operational requirements for the client within the agency
· Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
· Ensures that client issues are dealt with in an efficient manner, informing the Managing Director of any problems that may arise.
· Approves Change Orders and invoices, and is responsible for payment collections.
· Works closely with the project team in and updates oneself with the project status
· Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
· Communicates the client’s goals and represent the client’s interests to the team.
· Understanding of company capabilities and service, and effectively communicates all offerings to the client.
· Reports to the Managing Director, on all account activity on a weekly basis.
Requirements:
· Proven Account Management skills required in order to create, maintain and enhance customer relationships
· A Graduate with excellent written and oral communication skills
· Been in a similar role for 5 years with through-the-line ad experience
· Motivated, goal oriented, persistent and a skilled negotiator
· High level of initiative and work well in a team environment
· Handles stressful situations and deadline pressures well
· Plans and carries out responsibilities with minimal direction
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