Customer Service & Contact Centre Forum 2008

Lear how to create the WOW Factor at the Customer Service & Contact Centre Forum 2008, which will be held in Dubai, UAE between 9th to the 13th of November 2008 at the JW Marriott Hotel.

Remember the old saying, “An unhappy customer will tell ten others”? Well with such advancements in technology, customers can now tell more people faster, so it is even more important to keep them onside.

Customers’ expectations are more demanding than ever before. The market place is exploding with choices as competition becomes fiercer everyday. The only way to guarantee customer loyalty is to create an experience your customers will remember – better known as the “WOW factor”.

Customer obsession and the WOW factor goes beyond ‘lip service’ to customer service, to a deeply rooted and shared value of creating exceptionally satisfied and extremely loyal customers.

Creating a WOW experience for your customers begins and ends with your employees, from the lowest level to the CEO. Excellence is an ingrained attitude that is about
striving to deliver a customer experience that will ensure customer loyalty.

For more details please visit: iirme.com/customerservice/

Contact Details:
Tel: +971 4 335 2437
Fax: +971 4 335 2438
E-mail: register@iirme.com