Our client is a market leading FMCG Cosmetics business providing a variety of well known make-up and beauty products globally. Due to a significant growth phase across the Middle East region they are now recruiting for a Communications Exec (PR).
Responsibilities:
- Maintains professionalism, composure and personal impact in all consumer situations; the company reputation depends upon this.
- Quickly and accurately reply to questions / complaints of consumers according to the Companies Global Consumer Communications International handbook. Record and follow up on all complaints from consumers.
- Follow up on Alleged Product Experiences (APEs) according to the company global consumer communications APEs International handbook
- Set up consumer email address and in store communications.
- Follow up with brands on consumer feedback, hotline and issues.
- Participate in professional networking by following the prominent bloggers and online writers & attending events.
- Transfer the information to the appropriate departments so that they can respond accordingly: new ideas to product development, messaging effectiveness to marketing, frequently asked questions noted and identifying user generated content.
- Creatively and proactively assist customers.
- Serve as the initial point of contact for inbound requests
- Conduct market research and focus groups in line with the strategy and company guidelines.
Requirements:
With experience in a similar PR, Communications role, ideally within the Cosmetics / beauty sectors.
With 1-2 years experience in PR agency
Degree in PR or Media or Communications
With excellent communications skills (Arabic and English)
With high potential – can be a Manager in 18 to 24 months.
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