-Internet Services (DIA/VPN/MPLS/ADSL/Data Connectivity) -Computer networks Infrastructure (Cisco/sonic wall/Structured Cabling etc.)
-Servers, Desktops and Laptops
-Surveillance and security (CCTV)
Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue. Generate Leads of new accounts and positively achieve given sales quota
Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
Ensures that client issues are dealt with in an efficient manner, informing the Regional Manager of any problems that may arise.
Owns the contract and contract renewals for new work for an existing client.
Approves Change Orders and invoices, and is responsible for payment collections.
Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
Aware and in pursuit of opportunities for account growth and new business, involving the Regional Manager
Communicates the client’s goals and represent the client’s interests to the team.
Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
Understanding of company capabilities and service, and effectively communicates all offerings to the client.
Reports to the Regional Manager, providing regular input on all account activity, including status and call reports on a weekly basis.
Proven Account Management skills required in order to create, maintain and enhance customer relationships
Minimum 2 years of Account management experience
Extremely detail oriented
Technical competence (understand software, hardware, networks, etc)
Motivated, goal oriented, persistent and a skilled negotiator High level of initiative and work well in a team environment Excellent written and oral communication skills
Handles stressful situations and deadline pressures well Plans and carries out responsibilities with minimal direction
Relevant certifications can be an added advantage
Fluency in English
About This Company
ICC Solutions & Communications Company established in 1999 in Kingdom of Saudi Arabia, ICCSolutions is a part of ICC Group. As a leading Communications and Solutions company; it has offices in Jeddah, Riyadh and Khobar.
The company management philosophy is based on responsibility and mutual respect. ICCSolutions has an environment and structure that encourages productivity and respect for customers and fellow employees.
Many business providers promise “total solutions” but none deliver with the power and scope of ICCSolutions. We have spent nearly 8 yeas cultivating alliances with the world’s biggest names in IT and Communications, resulting in a list of brands that is prestigious and extensive:
We can serve nearly any technology need you have with the best solutions available