Within the continued efforts spent by the Dubai Electricity and Water Authority to provide the best e-services and introduce them to its customers, to save their time and effort and to facilitate their transactions with DEWA.
DEWA has launched its first application, compatible with the “Apple iPhone”, which was fully developed by the I T working team at DEWA, a new service to be added to DEWA series of electronic services.
This was announced during the press conference held by DEWA, in its headquarters in Eastern Zabeel.
The conference was attended by HE /Saeed Mohammed Al Tayer, MD&CEO -DEWA, a number of EVPs and the senior staff of DEWA.
In this context, HE /Saeed Mohammed Al Tayer, MD&CEO, stated that, at the top of its priorities, DEWA has set attraction of the latest technologies and solutions, introducing the same in its various e-Processes and continuously update them in line with the latest programs and solutions available in the international market.
MD&CEO added that, the iPhone modern applications, targets a large section of DEWA customers , and will also provide a quick and easy mean to benefit from the services provided by DEWA”. The applications will include many services, including: a service to find the geographical locations of the customers service offices, the information related to offices, such as phone numbers, work hours for each center with the ability to save and send the communication data in a “Business Card” format. The application also allows different options to communicate with DEWA by telephone, by sending e-mail, or by visiting DEWA website.
HE / Saeed M Al Tayer, mentioned that by using the applications in Apple iPhone, DEWA customers will be able to send complaints and proposals, enclosing a photograph with the geographical directions of the place, they can also enquire about the bills of the services provided by DEWA, such as Electricity & Water bills, drainage and housing fees thru mPay, provided in cooperation with the Dubai E government.
Engineer/ Marwan Salem Bin Haider – Vice President – -Chief Information Officer -DEWA stated:
“The information technology work team, has spent a considerable effort to enable the customers to receive the latest news and information related to DEWA through the transfer of DEWA news and achievements and publication of the latest services, reveal its latest events with a chance to see the education video shots to enhance the society awareness with regard to rationalization of electricity and water consumption. DEWA customers, will be able to download these applications for free , from Apple stores and DEWA will notify its employees thereof, via e-mails and SMS, during the coming weeks.”
“This is new service is considered a part of DEWA strategy which aims to give its customers the opportunity to benefit from its various services.”
It is noteworthy that, the e Service will be provided in conjunction with continued use of regular payment channels, through DEWA offices from: 7:30 a.m. to 8:00 p.m., except for Fridays, through petrol stations ,such as EPCO, ENOC, Emirates Post offices Etisalat & banks payment machines, mpay, thru DEWA website.
