• Coordinates all events as delegated to ensure maximum customer satisfaction
• Ensures that all department heads are informed of significant groups which will impact the company’sl operations.
• Adheres to the company’s Selling Strategy for Events and Groups
• Ensures Catering Diary Booking Procedures and Group Audits adhered to.
• Continuously review procedures and processes within the department to maximize profit, increase productivity and improve efficiency
• Conduct in-house site inspection in relation with Group Sales Managers or/and Business Development Managers
• Maintain complete knowledge of and comply with all comapny/departmental policies and procedures.
• Attend designated meetings, menu and wine tasting.
• Attend all training courses as directed and conduct on going On the Job Training to new hires as required.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Organize and delegate traces for follow-up; be familiar of status of each.
• Use established file and trace system to ensure consistency.
• Place call reports with relevant and updated information for all customer conducts in activity reports.
Requirements
• High school diploma or higher education
• Experience in Event Management (preferably Hotel related) for at least 1 year
• Good F&B background
• The ability to work under pressure and meet deadlines in a fast paced, high volume environment
• Highly motivation and passion for customer service
• Excellent time management skills & personal presentation
• Fluent in Arabic & English (Spoken and Written)
Key Demographic Requirements – applicants must be:
Based in UAE
UAE National
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