Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.
Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:
- Passenger and commercial vehicles sales
- Manufacturing agricultural vehicles
- Construction equipment sales and service
- Used car sales
- Rental and leasing
About the Position
Due to our recent growth and future expansion plans, we are currently building our talent pool for technically competent, performance driven, Arabic speaking Service Advisors to work within our Automotive Service Team across the UAE. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.
As part of our Service team, you will be responsible for receiving customer vehicles for service and repair jobs and raising repair orders on our internal system. You will greet and consult customers on service needs, perform a thorough vehicle walk around inspection, sell and up-sell services by emphasizing value. You will keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
You will be assigned in busy workshop environment where you are also required to regularly follow-up with workshop controllers and technicians on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed timeframe
You should possess a good general level of education and should have at least a minimum of 3 years current experience in an automotive dealership. You should have the ability to provide established standards of Customer Service through diagnostic ability and assessment of repairs/maintenance.
You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence.
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.