Online Trading Manager – eCommerce | Kuwait

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The Role

eCommerce is developing rapidly in the Middle East and with Alshaya being named the region’s best multi-brand franchise operator what better time to join our growing business function. You will have the opportunity to lead the evolution of ecommerce in the Middle East and make a valuable contribution to our business.

As an Online Trading Manager within a specific brand you will be responsible for scoping, planning and managing the execution of the online channel strategy and plans for your brand’s websites. You will operate in multiple markets and regions in order to achieve company financial and business objectives. You must also be able to provide strong and effective leadership for online channels through management of the online merchandising, marketing, design and content functions.

Key Responsibilities will include:

  • Engaging in effective merchandising and trading of products online in multiple operating market(s) and regions in order to drive the success of the brand’s online channels in the Middle East
  • Development of online brand budget and commercial / trading plan and execution
  • Identifying opportunities to further improve on site customer experience and conversion rates
  • Development of promotional and marketing plan with regional brand and marketing teams
  • Leading the brand online team (Merchandising, Design, Content & Localisation) to deliver world-class product presentation and merchandising of products within their specified categories.

Excellent team-building skills will be essential for this role, as you will be expected to develop strong relationships with key online team members and brand team stakeholders to achieve your budgeted sales and profitability objectives. You will also need to ensure effective digital marketing delivery in order to support the multi-channel promotion plan across all key digital channels, all the while remaining responsible for delivering sales and margin targets against budget and short term forecasts.

Qualifications & Requirements:

You will have:

  • 7 years’ experience in ecommerce product/category merchandising within the retail sector
  • Multi-channel retail experience
  • ecommerce experience at a senior management level, including both strategy development and implementation.

The ideal candidate will also be able to demonstrate a nuanced understanding of competitive positioning, management of commercial processes, and maximisation of business opportunities. You will also possess and be able to display strong interpersonal and networking skills, and keen analytical and statistical ability.

Requirements

You will have:

  • 7 years’ experience in ecommerce product/category merchandising within the retail sector
  • Multi-channel retail experience
  • ecommerce experience at a senior management level, including both strategy development and implementation.

The ideal candidate will also be able to demonstrate a nuanced understanding of competitive positioning, management of commercial processes, and maximisation of business opportunities. You will also possess and be able to display strong interpersonal and networking skills, and keen analytical and statistical ability.

About the Company

M.H. Alshaya Co. is a leading international franchise operator for over 70 of the worlds most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Changs, The Cheesecake Factory, Victorias Secret, Boots, Pottery Barn and KidZania. The company operates over 2,800 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshayas stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 44,000 people from over 110 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.

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