You will develop, launch and manage mobile 3G broadband services (Internet connectivity) to meet or exceed targets as per the business case. You will analyse market and competitive insights as a basis for the positioning and designing of product portfolio You will have full commercial responsibility for the mobile broadband products and meeting budget targets for customers and revenues.
Overall Objectives:
• Launch and manage and develop Fixed Broadband & Voice product
• Develop related post & pre paid data bundles for consumer market which will enable the company to become the preferred supplier of fixed consumer services
• Identify and implement a range of data related CPE’s/Devices to best support the product portfolio
• Liaise with the IT and Network departments to secure a successful implementation of the agreed product roadmap
Requirements
You will analyse market and competitive insight as a basis for the positioning and design of a highly competitive product portfolio, and develop, maintain and control detailed specifications for new fixnet products and services. You will work with the technical teams to generate design documents and processes, coordinate implementation of products between network and IT, customer service and suppliers to ensure a launch on time, in budget and to specifications.You will develop and implement pricing strategy for your products, perform sales and customer service training (train the trainer), provide input for user guides etc. You will make sure that a comprehensive set of business rules, activation forms, welcome packs, price and product sheets and FAQ are available in due time for launch.You will conduct UAT to ensure all requirements from the user perspective are deployed and manage the go-to-market process. Following the launch, you will monitor product performance in terms of uptake usage and customer satisfaction and make changes as necessary.
General:
• Proactively manage, and where missing introduce without delay, product lifecycle plans for the products and services from cradle to within the product area.
• Make sure that all Business rules, activation forms, welcome packs, prices product sheets, FAQ etc are always up to date and easy accessible
• Make sure that Nawras have the optimal products & services based on customer and market insight.
• Make concepts, product definitions, overview business case preparation, complete PCID’s for the new products, services and solutions (based on customer and market insight) and define all details about service functionality.
• Take active role in making future business plans and ensure the achievement of business plan targets.
• Have an updated knowledge on competitor initiatives in the product area
• Maintain overview of product performance regarding usage, trends, uptake and performance (monthly report).
• Actively follow all the new technologies and marketing trends locally and internationally.
• Facilitate vendor presentations.Project Management
• Overall project manager for cross functional projects within product area.
• Ensure that the team develop, maintain and control specifications for Nawras products and services taking customer concerns, business processes, organisational, cost and vendor product limitations into account
• Make sure that the team Coordinate implementation of products between network and IT, market, sales customer services, and supplier(s)
• Capture and update FAQ’s on use of products (incl. Trouble ticket solving)
• Ensure all requirements from user perspective are deployed, incl. input to UAT tests.
• Performing Sales and Customer Service training (based on train the trainer principle).
• Ensure the team prepares user guides, service, user-friendly descriptions and assist in all text descriptions done for the user interfaces.
You must have:
• University degree in Business with good technical understanding or engineering background with good commercial understanding
• Minimum of 5 years experience, out of which at least 3 in a product management related function.
Experience with the following areas:
• Experience with product management of mobile voice
• Experience with product management of 3G data services
• Experience with product management of wireless data services
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