Supervise a small client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests
Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
Identify and recommend enhanced and new services that answer clients’ business needs
Build and maintain ongoing relationships with the identified key persons within client organization
Skills
BA / BS required (MBA desirable)
4 to 7 years experience in FMCG / Service / Retail industry
Strong client focus and proactiveness
Very good influencing, persuading and project management skills
Working knowledge of statistics and multivariate analysis
Working knowledge of research techniques and methodologies
Effective writing skills
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