Properly follows all steps of the sales process i.e. prospecting, meet and greet, consultation, presentation, demonstration, negotiation, gaining commitment, closure and delivery, and post sale follow up to attract new and retain current customers.
Ensures accurate collection and submission of customer details
Effectively schedules customer follow up, delivery and new customer acquisition utilizing strong time management and organization skills to maintain customer satisfaction at all times.
Assists the customers in making the correct choice of vehicle and builds loyalty by providing a personalized and tailored sales experience to each individual prospective customer.
Ensures a smooth, clean and defect free delivery of sold vehicles as promised to customers.
Reports daily activities to the Sales Supervisor/Manager
Regularly visits key customers, to build, grow and maintain good relationships with customers.
Achieves monthly sales targets set by management and maximizes company profit by selling the vehicles at maximum margins within company policies.
Achieves sales satisfaction index targets by providing excellent customer service.
Actively maintains product knowledge and competitive product knowledge.
Actively promotes the Finance and Insurance products, whilst determining customer qualifications and profiles to ensure appropriateness of the offer.
Prepares all required documentation to complete the sale process.
Tracks and pursues uncompleted sales to close sales to the
required KPI conversion rates.
Coordinates with parts and services teams to present complete offer to the clients.
Good planning & organizing skills
Strong interpersonal skills
Ability to understand and follow a structured sales process
Good negotiating skills
Fluency in English and ideally Arabic
Good telephone etiquette