Objectives:
To provide professional account management services for new and existing clients in accordance with agreed business plan and directions from the General Manager.
This involves, but is not limited to:
• Getting client briefs, working with General Manager and Production Manager to provide quotations, proposals and timelines to clients; as required.
• Briefing-in the new works with the design studio. Seeing works through to conclusion and ensure prompt payment for invoiced projects.
• To work alongside the sales team; to ensure deadlines & revenue targets are consistently met, to provide high levels of service to ensure customer satisfaction and retention. Ensure that your efforts at all times support the Company’s overall strategy & goals.
• To conduct yourself at all times, with professionalism, integrity and a high level of presentation.
Key responsibilities and accountabilities:
1/ Research and develop strategies to gain new clients in accordance with the client selection criteria approved by the General Manager.
2/ Follow up on accounts through organized individual account support and coordinate with internal order-processing systems, eg. Design, Production, Accounts and Management; to ensure timely delivery of sales or design presentation, provide quotations and proposals in a timely and accurate manner in accordance with the guidelines provided by the Production Manager and / or the General Manager.
3/ Promptly respond to and follow up sales enquiries by telephone, email, fax and personal visits.
4/ Serve as your clients main contact point with the Company for all business issues in relation to their respective dealings/transactions and account management.
5/ Report on client follow-up and sales activities and provide relevant weekly tracking information as per tracking sheet provided by the General Manager.
6/ Generate reports on Sales forecast as required by management
7/ Attend scheduled meetings or follow-up meetings with the General Manager and other senior management as required.
8/ Conduct presentations to new and existing clients as required.
9/ Liaise and attend meetings with other company areas necessary to perform duties and aid overall business and organizational development objectives.
10/ Attend training programs offered by the management to develop relevant knowledge and skills.
11/ Attend networking and other events (may be outside working hours) to represent the Company as directed by management.
12/ Perform other duties not listed above that may be required by management that may be required to achieve Quality Makers business objectives.
Skills
EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
CLIENT MANAGEMENT
ADVERTISING/MEDIA- PLANNING, PRESENTATION SKILLS
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