Yahoo! Provides New Customer Care Services for Europe, the Middle East, and North Africa

Featured, News — By Samer Marzouq on July 4, 2010 at 9:49 am

Announcing world-class support by IBM for nine languages including Arabic

Yahoo! (NASDAQ: YHOO) today announced it will offer world-class customer care services for future Arabic-language versions of Yahoo! products, plus support in eight more languages: Spanish, German, French, Italian, Turkish, Polish, Romanian, and Russian.

Yahoo!’s customer care services will be operated by IBM (NYSE: IBM) out of its service delivery center in Cairo, Egypt. Initial support for Arabic, French, German, Italian, and Spanish will grow to encompass the languages of Turkish, Polish, Romanian, and Russian through the recruitment of a significant number of multi-lingual Egyptian service professionals.

“Yahoo! has made a strong commitment to growth in the Middle East, and our new support for Arabic-speaking users around the world is a significant milestone toward our goals for the region,” said Jeff Russakow, executive vice president of customer advocacy for Yahoo!. “It is part of Yahoo!’s culture to remain close to our customers, and so I am very pleased to be announcing our new world-class customer care center in Cairo.”

“The services delivered from this center will help Yahoo!’s Middle East, North African, and European users benefit from the talent pool and customer care solutions deployed here. It will provide them with best-in-class user experience and customer services that are an industry benchmark,” said Amr Talaat, Country General Manager, IBM Egypt.

“The announcement of Yahoo’s commitment to Egypt is a testament to the powerful mixture of competitive advantages that the country is offering the world,” said Dr. Hazem Abdelazim, CEO of the Egyptian government’s Information Technology Industry Development Agency (ITIDA). “Our global offering not only provides reputed multinational companies with a cost-competitive location, but also a location that operates as a multilingual platform for world-class operations.”

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