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g.salous

First of all we would like to thank you for being interested in our U-max service which is produced by Umniah for the first time in Jordan.
As per your inquiry , kindly be informed that ,the Customer Care Number-From Umniah Mobile: 1344 From Other Networks: 96278 800 1344 or sent your account information to our email [email protected].

Thanks again for contacting our Umax support team, please do not hesitate to do so for any further inquiry.

Sincerely yours
Umniah
Umax support team

First of all we would like to thank you for being interested in our U-max service which is produced by Umniah for the first time in Jordan.
As per your inquiry , kindly be informed that ,the Customer Care Number-From Umniah Mobile: 1344 From Other Networks: 96278 800 1344 or sent your account information to our email .

Note : we need your problem by email and your commant in our email [email protected]

Thanks again for contacting our Umax support team, please do not hesitate to do so for any further inquiry.

Sincerely yours
Umniah
Umax support team

i did subscribe the last week with this Uimax thing !!

to be honest , i made the first complaining 30 minutes later , i managed to get connected but it took me almost a minute to get the google home page !!

then a nice lady’s voice informed me that they will notify there technicians about this , few hours later Rami called , a very nice Wimax engineer , we discussed the issue for few minutes and thats were i told him that the issue seems with the signal , the signal seems to be unstable and i got disconnected every couple of minutes … i tried to go around the house , climbed all over to the 4th level but still dont get a stable signal , its 90% of the time below the recommended level … and thats when he told me that this could be solved by installing a n external modem “CPE” , this seemed to be good news but that bad news is that i need to wait four about 20 days to get it !! they have a very long waiting list !!

NOTE 1: i went trough all your notes , but i think the connection now is much better now , it seems Rasha’s promises are comming true . i think Umniah is working on solving this bad reputation it earned !! i really think that the connection is better now , i compared this with my X Orange 512/ADSL ,

Note 2: i didnt get the chance to check this Wimax connection for 100% , since i only have couple of minutes to set on my PC where the Wimax thing is working …

now , i really need your advise , should i go for the refund ?
should i wait for my turn to get the external CPE and try with this one ? if i do this , i will lose the option of refund of course ,
can the currently subscribers tell us what do they think now about the connection ,
for those who tried the external CPE , what do you think ?

Note 3 : its normal to see only pissed off guys here , if none of us have no issues with this WImax , none of us will be here , i mean no one will ever did the search , read the notes or even reply to it unless he is suffering from it , so its normal to see only pissed of guys here , there could be other guys that are happy with this service , they didnt do the search and didnt got this notes , so they didnt tell us how good this connection is,

Note 4 : dont think that i work with Umniah , its just i do really hate Orange and waisting my money to get connected !!
so lets give this guys anoter chance to correct their mistake

Note 5 : if the connection really still sucks , what a price reasonable 512 connection should i get ?

Peace

First of all we would like to thank you for being interested in our U-max service which is produced by Umniah for the first time in Jordan.
As per your inquiry , kindly be informed that ,the Customer Care Number-From Umniah Mobile: 1344 From Other Networks: 96278 800 134 or sent your account information to our email .

Thanks again for contacting our Umax support team, please do not hesitate to do so for any further inquiry.

Sincerely yours
Umniah
Umax support team