Sales Support Coordinator | Maersk Egypt
Duties & Responsibilities:
• Increase knowledge of other value-added product offerings and assist sales team by identifying potential opportunities for integrated selling.
• Strive for consultative sales to distinguish market presence by effectively probing / identifying needs and suggesting solutions to help customers.
• Build a good understanding of target customers (contact, commodities/ trade lanes, type of business, contract information/exceptions, and service requirements). Provide personalized service and build relationships with customers.
• Effectively assist in problem resolution by building a good understanding of whom to reach internally and routing/following up appropriately.
• Ensure response for all sales leads/key correspondence within 24 hours, handle incoming customer & vendor calls personally and direct appropriately. Maximize impact of “transactional” sale through effective probing.
• Assist with processing price quotes and rate negotiations.
• Create, formulate and manage service contracts with customers. Communicate service or rate changes, notable trends, policies and other relevant information to assigned accounts.
• Participate actively in sales meetings and joint sales calls on customers as required.
• Identify potential problems and qualify them in an effort to prevent service failures.
• Assist with updating information in INSIGHT/MDSS/SFA tools and ensure it’s current.
• Track competitor information and market trends, suggest required action.
• Assist the finance department when necessary with monitoring accounts’ payment of freight, including the investigation and resolution of invoice disputes.
• Support the Company’s commitment to ISO 9001, 14001 and 18001 certification, procedures and standards.
• Assist the department by performing other job related duties as required.
Technical Skills and Competencies:
• Excellent interpersonal, presentation and communication skills (written & oral)
• Reefer Knowledge - Understanding of the technology involved in refrigeration equipment, commodity characteristics/requirements and reefer service capabilities.
• Organizational and Time management skills : multi-tasking and prioritizing, planning work activities efficiently to meet deadlines
• Good listening and questioning skills to probe and close effectively
• Result oriented
• Demonstrated ability to manage conflicts and negotiate
• Good working knowledge of MS Office Products including Word, Excel and PowerPoint
• Ability to quickly grasp and work with new systems
Preferable with a freight forwarding & shipping Experience (minimum of 3 years within the field
Tags: Cairo, Sales Jobs in Cairo
This entry was posted on Sunday, September 21st, 2008 at 2:58 pm and is filed under Sales. For the latest job openings in advertising, media, marketing and PR in the Middle East check out the RSS 2.0 feed!
