Senior Retailer Services Executive | The Nielsen Company Sharjah, UAE

To independently manage relationships with assigned and prospective retailers resulting in achieved customer satisfaction and revenue target
Work with retailers to identify key business issues and develop and present value added analysis to address business issues
Develop and maintain account plans for all retailers accounts
Proactively seek growth opportunities and achieve revenue targets
Identify the product/servicing mix addressing the needs of the retailer
Successfully promote new products and services and generate revenue
Gain new retailers and maintain existing ones
Develop effective working relationships within the team, other departments and retailers
Train and develop colleagues to enable transfer of knowledge and skills
Deliver product training to retailers

Skills
3 to 5 years client service/ commercial/ retailing experience, including at least two years in Retailer Services
Solid understanding of Retailer industry and trends with an understanding of FMCG and wider business industry
Highly client focused with sound negotiation and organizational skills
Resilient, determined and perseverant despite setbacks and obstacles
Ability to work in a high performance team and develop relationships at all levels of client organisation
Strong analytical and conceptual thinking skills
Excellent verbal and written communication skills and high level of energy and results orientation. Knowledge of Arabic is an added advantage.

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