Operations Manager – Entertainment Network | Charterhouse Partnership Dubai, UAE

The Role

USD 130,000 – 150,000 Plus Allowances & Benefits

Our client in a leading entertainment organisation in the UAE and the region and are currently under mandate to identify an Operations Manager, whom will have a direct reporting line to the General Manager of the group.

The role will have responsibility for planning and execution of all operational aspects and the day-to-day control of the group’s business to meet sales and performance standards. The job holder will be responsible for all the aspects of operational coverage and management; including business development, asset management and facilities management.

This is an opportunity to join a preeminent entertainment business in the region, which continues to thrive and grow with Dubai as the service hub for this emerging market. The client, due to various local market factors, is restricted to identifying people from outside of the GCC markets. Subsequently, the client will utilise this as an opportunity to access talent from the broader international market; where strong talent can bring more developed and tested ideas and processes and introduce them into the organisational culture.

Principal Accountabilities:

• Plan and execute operational procedures and platform to ensure the smooth and efficient operation of the business.
• Responsible for all aspects of operations.
• Perform duties and supervise middle management in all aspects of operations including sales, concessions, retail, coffee shop, lounges, ushering and projection.
• Develop, set, review and monitor uniform standards, operational practices, company policies, hygiene, quality standards and ensure they are adhered to.
• Ensure efficient and effective deployment of staff to provide service standard and manage business levels.
• Monitor and review the performance and controls of all the aspects of the F&B operations to ensure high standards, high margins and development of sales.
• Continuously review all aspects of the operations to maximize customer satisfaction, operational efficiency and effectiveness, enhancement of sales, profitability and standards.
• Responsible for coordinating and ensuring the effective training and development of all managers and staff including succession planning.
• Ensure all day-to-day accounting and financial controls are fully operational.
• Liaise with marketing staff in the preparation of advertising and marketing plans and ensure full support from operations.
• Set and ensure all procedures are followed and be responsible for monitoring and updating quality procedures, carryout operational audits.
• Liaise with the company Health & Safety Manager set all emergency and health and safety procedures and ensure they are fully implemented.
• Ensure the effective supervision of all providers to ensure all presentation and cleanliness standards are achieved, review performance and recommend improvements to minimize expense and maximize productivity.
• Receive reports on all relevant events for the information of the senior management
• Manage key performance indicators
• Plan, implement and review business plan for all operations.
• Assist in setting up new operations and plans to develop the business.
• Monitor to ensure excellent presentation and screening standards.
• Monitor occupancy and programming to ensure maximization of attendance and sales in liaison with programming management.
• Plan and review all operational requirements particularly during the budgeting exercise.
• Ensure all legal requirements are met.
• Set work targets for operational staff and conduct reviews of staff performance.
• Liaise and coordinate with other attractions, central departments, landlords and other outside bodies as required.
• Any other duties as required by the General Manager.

Requirements

Competencies:

• Working within a team environment
• Planning and scheduling skills
• Analytical and Numerical skills
• Flexibility
• Positive attitude
• Able to work under pressure and to deadlines
• Experience of leading and managing a large team
• Excellent managerial and organization skills
• Excellent interpersonal, relationship and negotiation skills
• Customer service management experience
• Able to work evenings and weekends
• Experience of delivering high standards
• Experience of working in a fast paced, high volume customer service business
• Strong presence

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