Wataniya launches a new blog to improve customer interactions

Social media is the fastest growing communication tool that connects people across the world. Wataniya Telecom is glad to announce that it has launched a new and interactive blog which will be a perfect forum to enhance two-way communication between the company and all its online customers.

The Wataniya blog is the first telecom blog in Kuwait. It’s a new channel which will cater to the growing online community. It will give Wataniya customers an opportunity to express their views, share ideas and receive updates about the latest offers.

Furthermore the blog will provide online viewers with an alternative commentary on developments within the organization, along with interesting insights from the mobile market and offer tips for optimizing their phone experience. Wataniya will simultaneously continue to remain active on other networking channels such as Facebook, Twitter and You Tube through which it aims to consistently receive feedback from customers and stay in touch with the general trends and preferences of the market.

“Social media has the power to change people’s perceptions about a brand and more importantly helps us to measure the level of success for each product and service. Wataniya found that customers tend to recommend the brand to others through frequent online interactions; and by being actively present online via our blog and other networking forums, we can give our customers a chance to instantly share their opinions with us as well.” said Riham Al Ayyar, Senior Brand and Communications Director of Wataniya Telecom.

“In 2011, we decided to focus on customer experience by investing in resources that will help us understand the expectations and lifestyles of our diverse customer base. Based on extensive research we recognize and value the impact of social media on the world today. In order to stay up-to-date with our customers, we need to constantly enhance our approach to match the needs and trends in the market. Now through our new blog, we can guarantee our customers a more personalized interaction and a transparent communication channel at their convenience.” Al Ayyar added.

Wataniya Telecom is a pioneer that continues to satisfy its customers through innovative and modern tools. By giving people so many different online channels of communication, Wataniya has taken another step towards building a stronger foundation of trust and loyalty amongst its customers.

Notes and media contacts
Wataniya’s ProfileWataniya Telecom was commercially launched in 1999 as the first privately owned operator in Kuwait. National Mobile Telecommunications Company (NMTC) trading under the brand name Wataniya Telecom is listed in the Kuwait Stock Exchange and has operations in 6 countries including Maldives, Saudi Arabia, Tunisia, Algeria and Palestine. Qatar Telecom (Qtel) owns 52.5% of Wataniya Telecom.

Wataniya is a customer-driven company that aims to provide product and service excellence. Over the past 10 years Wataniya has risen to be the second largest operator in one of the most competitive markets, and continues offering a wide range of prepaid and postpaid mobile voice and internet services to both individual and corporate customers.

Wataniya has built its reputation on offering innovative services, maintaining excellent network quality and delivering outstanding customer experience. These three pillars remain the basis of Wataniya’s strategy as it continues to solidify its strong market position.

Qatar Telecom
Qatar Telecom (Qtel) provides both fixed and mobile telecommunications services in the state of Qatar. We have a presence in 17 countries and we are committed to expansion both in the MENA region and South East Asia. Our vision is to be among the top 20 telecommunications companies in the world by 2020.

For further information please contact:
Abdolaziz Al-Balool
Public Relations Manager, Wataniya Telecom
Tel: 66366644