Job Description
Supervise a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
Identify and recommend enhanced and new services that answer clients’ business needs
Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company’s quality standards
Build and maintain ongoing relationships with the identified key persons within client organization
Attend client planning meetings and contribute by matching Nielsen products to client needs
Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clients
Skills
BA / BS Required (MBA desirable)
4 to 7 years experience in FMCG / Service / Retail industry
Working knowledge of statistics and multivariate analysis
Working knowledge of research techniques and methodologies
Proven project management experience
Effective writing skills
English & Arabic fluency
Local applicants are preferred
About This Company
The Nielsen Company is a global information and media company with leading market positions in marketing information, television and other media measurement. The privately held company is active in more than 100 countries, with headquarters in New York, USA. The Nielsen Company provides measurement and analysis of marketplace dynamics and consumer attitudes and behavior. Clients rely on Nielsen’s market research, proprietary products, analytical tools and professional service to understand competitive performance, to uncover new opportunities and to raise the profitability of their marketing and sales campaigns. The Nielsen Company provides two major services for its Manufacturer and Retailer clients in the Region – Retail Measurement and Consumer Research.
The Nielsen Company has a strong presence in the Middle East, North Africa and Pakistan (MENAP) region with diversified business in FMCG, Telecom, Automobiles, Finance, Tourism and Government departments. We have more than 1300 employees working in 29 offices in 13 countries across the region. Our MENAP regional head office is located in Dubai, United Arab Emirate. For more about The Nielsen Company please visit www.nielsen.com
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