Customer Relationship Manager | Paris Gallery Dubai, UAE
The Role
Job Scope:
Develop, manage and maintain customer databases for CRM programs direct to customers or via other loyalty programs to encourage customer loyalty and to promote the overall company’s business units.
Key Accountabilities:
- Maintain and grow the company’s database.
- Maintain and grow the Website database.
- Form strategic alliances with loyalty programs that can benefit the company’s business units.
- Track and report on the results of alliances with outside loyalty programs.
- Communicate internally the implementation and mechanics of joint ventures with outside loyalty programs.
- Develop a strategy and business model for the development and implementation of the company’s own database.
- Consider & evaluate all requests for use of the database.
- Manage all direct mail/sms/email campaigns to the company.
- Protect the confidentiality of the databases.
- Manage the day to day work performance of the Database Assistant/s in the department.
- Manage and acquire Competitors databases.
- Protect the confidentiality of Competitors databases.
- Seek approval from Management for use of the Competitors databases.
- Explore avenues to enhance the standard of data on file of customers.
- Explore avenues for data interrogation to enable the company to identify core customers / new customers / brand specific customers.
- Explore new / cost effective communication channels for the company to communicate with customers.
RequirementsRequired Qualifications: - Degree in Business Management |
About the Company
The organization is a UAE based group of companies operating within the luxury retail sector. The group boasts in excess of 50 outlets and has close to 2000 employees in the GCC.
