Customer Support Centre Manager | Siemens Dubai, UAE
Mission:
- To develop and manage a spare parts function in the Lower Gulf Region
- To achieve strategic and financial targets
- To mange the departmental Customer Support Centre
- To achieve excellent customer service through optimal utilization of resources
Working Partners:
- Director of Service and Customer Support and will involve leading a team of technical specialists
Tasks:
- Develop Spare Parts Business in Regional Markets (Lower Gulf Countries)
- Create business strategy and roadmap to ensure smooth operations and achieve targets
- Contribute to managing the profit & loss of Service Support operations
- Conduct market research to identify customer demands and expectations
- Identify and engage with external service providers, channel and business partners
- Develop an account management concept for all Service Support customers
- Optimal utilization of Service Support resources to ensure excellent customer service
- Work closely with functional managers to ensure achievement of departmental targets
- Technical and Commercial reporting to Service and Customer Support Director
- Take responsibility for the Service Support Centre successfully achieving key performance indicators
Additional Information
| Industry: | Customer Service |
| Job Location: | Dubai, United Arab Emirates |
| Career Level: | Mid Career |
| Employment Status: | Full time |
| Date Posted: | 2011-05-11 |
