Digital Account Manager GMASCO | Al Futtaim Group Dubai, UAE

GMASCO (http://www.gmasco.com/) enjoys an enviable reputation as the Gulf’s most diverse full service communications, marketing and advertising agency. Located in Dubai, GMASCO manages businesses primarily within the UAE and across the region. Our offerings include every aspect of 360o integrated marketing communications, in traditional and new media formats.We are currently looking to recruit aآ Digital Account Managerآ to work from our Dubai office.آ  Reporting to Strategic Planning Manager & Head of E-Business, your main role will be to proactively manage the day to day client’s digital and online requirements of Group Businesses and efficiently manage internal relationships.
This role will involve responsibilities such as:
Establishing the Foundation:

* Attain a good understanding of GMASCO and its work processes, Al-Futtaim business and international brands portfolio.
* Ensure increase in revenue and profitability by understanding client’s terms of business.آ
* Follow systematic administration procedures such as: management of job records, efficient filing system, accuracy in estimation, timely billing of jobs and managing any financial query on assigned clients.

Digital Client Management:

* Provide day-to-day contact with key client personnel, develop and maintain a close and productive relationship and acting with integrity at all times.
* Ensure client requests are dealt with promptly and that expectations are managed in terms of speed, delivery and quality.
* Always aim towards adding value to client needs.
* Understand and be able to articulate the role of digital media solutions in communications planning.
* Write internal briefs using specified Agency documentation and procedures.
* Identify and deal with problems as they arise, professionally.
* Attend creative brief meetings when necessary.

Design and Development Relationship Management:

* Manage the internal digital creative briefing process. Ensure the interactive Design Team has the relevant information and materials required to deliver the best creative product.
* Understand what consumer insight, product information and competitor understanding in order to provide value to the creative design process.
* Demonstrate the ability to work with the Design Team to construct Information Architecture if and when required for building websites/microsites.
* Judge creative design ideas to enhance quality and screen information for factual accuracy and relevance to brief.
* Manage the creative production schedule and monitor costs on a regular basis to ensure all activity is delivered on time and budget.
* Demonstrate good understanding and experience of managing the process of technical backend development of websites/microsites/multimedia campaigns.
* Develop good working relationships with relevant team members from the technical development team to manage the design production and development process and ensure adherence to timescales, budget and quality standards.

Established in the 1930’s, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940’s and 50’s saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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