Country Manager | The Nielsen Company Doha, Qatar

The role focuses on leading the Nielsen commercial business to deliver profitable revenue growth and achieve EBITDA targets, excel at client satisfaction and ensure retailer cooperation is retained at the lowest sustainable cost. As the key leader it is essential this job holder provides the leadership needed to achieve high employee engagement and pride in Nielsen.

Job Summary:
1) Strategic Management Medium Term

Execute all approved commercial strategies and plans leveraging external and internal best demonstrated practices
Adopt global/regional client service processes, standards and implement these to drive maximum client satisfaction and ensure continuous profitable revenue growth
Gather, monitor and make optimal use of competitive intelligence in the business planning process and in the day to day execution of the annual Go to Market plan
2) Business Management

Scrutinize and develop the Nielsen revenue pipeline and make key decisions to ensure revenue targets are achieved
Ensure Nielsen commercial functions are appropriately staffed and manage controllable CS/RS expenses within agreed budgets for the country
Conduct Nielsen business reviews to rigorously check the actual status of revenue achievement against all commercial targets to date, review retailer plans and the status of cooperation and to agree modified plans, as needed, to ensure full year results are delivered
3) Product Leadership and External Communications

Collaborate with regional & global product leaders to maintain local product integrity and appropriate market coverage for all services, manufacturer and retailer
Develop / implement annual plan to maximize coverage of the Nielsen corporate brand in media (trade press, mainstream press, TV, etc) using new / insights generated globally, regionally and locally
Address key business leaders in major commercial forums and deliver presentations in appropriate local trade/professional associations and conferences to ensure visibility / awareness of local Nielsen capabilities and convey a highly positive image for the Nielsen Company
4) Client Servicing and Business Growth

Drive the sales of Nielsen products and services by ensuring client facing personnel are effectively cross-selling, delivering integrated products/services solutions and introducing new products/services as appropriate to both manufacturer and retailer clients
Ensure that client contract negotiations are optimized for the business and are aligned with commercial/business/legal policies and guidelines, actively participating / delivering pitches for key clients
5) Global Business Service (GBS) Collaboration

Facilitate/ develop relationships with Retailer technical staff for data receipt to enable smooth data delivery for Data Acquisition COE personnel
Liaise with GBS CSE/COE personnel to resolve internal issues and smooth production related matters as required
6) People Management

Drive the commercial training priorities and implementation of training and development plans to achieve desired levels of capability across all Nielsen products and services and in terms of handling client business issues
Review and monitor employee retention rates and identify solutions that will contribute to the enhanced retention of key employees
7) Internal Leadership

Provide local leadership for all Nielsen employees in locality, effectively cascading global, regional and local strategies/tactics to the local employee base; handling feed back responses, concerns and needs as appropriate (to regional / global management and Communications)
Inspire an organizational environment where coaching, recognition and feedback enable employees to achieve high standards of performance and hold commercial employees firmly accountable for meeting those standards
Contribute to the development of corporate policies, procedures and programs and other regional/global initiatives when consulted/involved by the various sub-regional/regional and global heads

Skills
Strong client focus, keep updated on business practices and processes generally and external factors affecting the business community
6 – 8 years experience in Market Research, knowledgeable of Nielsen products and services
Excellent written and verbal communication skills in both English and Arabic
Outstanding computer and presentation skills, understanding of negotiation principles and processes
Strong business acumen, result-oriented, organization focus and collaborative working style
Sound people management and team development skills, including proven ability to interface effectively with all levels of management
Strong driver of P&L profitability, client and employee satisfaction

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