Research Manager, Client Service: Consumer Research | The Nielsen Company Doha, Qatar

Provide full service management of key client accounts through marketing research information, analysis and reports and identify new opportunities for developing business in Consumer Research (CR).

Job summary:
Accountable for a team determined either by area/ product/ sector/ client
Top contributor to the success of the Unit
Supervises all stages of project management and monitors performance
Responsible for the training and development of his/her team
Provides advice and consultation to clients and staff
Handles complicated client queries or complaints
Develops the business (profit and loss responsibilities)
Designs and plans research projects following client briefing and needs
Develops strategic understanding of industry trends, competition and opportunities of Nielsen
Demonstrated recognition by client and other associates as an “expert” across multiple functional and knowledge areas
Presents results of study to the clients
Assist in the smooth collection of debt from clients, and communicate any contract/ job changes to the Finance Department on a timely basis for invoicing

Typical Position Pre-requisites:
4 – 6 years experience in Market Research
Excellent verbal and written communication skills in Arabic and English
Worked with clients in a service industry
Strong leadership and team development skills
Strong analytical mind
Excellent presentation and organizational skills
Competent negotiator with good influencing skills
Expertise in servicing customers and in-depth knowledge on CR methods, analysis and techniques
Business acumen and good knowledge of the market dynamics

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