Operations Manager - Orient - Allianz | Al Futtaim Group Dubai, UAE
About the business:
Orient is an Al-Futtaim company, considered a leader in the regional insurance market with representation in the UAE, Oman, Egypt and Syria, and the only company in the Middle East that carries a combined ratings "A Excellent" from A.M. Best and "A" (strong) from Standard and Poor’s.Orient is also accredited with ISO 9001 Quality Management Certification. The company believes in a well structured transparent corporate culture, highly professional standards and intergrity, clear strategy and employee empowement.One of the partners of Orient is strongAllianz Worldwide Care, /strongitspecializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. nnAllianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its "Clear to Zero" claims handling initiative. With a 95 client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare. About the job:
We are looking to recruit an Operation Manager for Allianz Worldwide Care to provide a full and high quality service to clients and other stakeholders encompassing all areas of the Company’s service delivery process. The duties and responsibilities for this role are:
- To manage all operational processes in the Dubai office; liaising with clients, distributors and providers as required. These will include the followingol- Claims – data entry, policy and medical adjudication, processing and payment of claims forwarded by both medical providers and directly from members;- Client Services- enrolment and subsequent renewal of local groups and members;- Helpline – responding to all inbound queries and complaint;- Medical Services – pre-authorization of planned treatmen;- Provider Services – Developing and maintaining the Provider Networks./ol- To devise and obtain approval for manpower and resource plans which ensure continued delivery of agreed service standards as business levels increase.- The consistent delivery of agreed key performance indicators and other metrics.- To develop and continually refine objective mechanisms to measure the productivity and effectiveness of individual members of the Department and to devise and implement strategies to increase their productivity.- To develop and implement strategies to continually enhance a strong customer focused culture within the office, liaising with other relevant parts of the business as necessary.- To identify training requirements and, in co-operation with other relevant parts of the business, to devise and implement strategies to address these needs.- To develop and maintain good working relationships with all departments and support them according to their needs.- The continual monitoring and review of business processes and procedures, including systems innovations, and the implementation of agreed process enhancements.- The management of internal quality assurance processes.- The provision of regular and ad-hoc management information.- To develop and maintain relationships with major clients, intermediaries and providers in order to ensure maximum business generation and retention.- Communicating with clients, distributors and providers as required in terms of cost control strategies, liaising where necessary with other relevant parts of the business
Additional Information
| Industry: | Insurance |
| Job Location: | United Arab Emirates |
| Career Level: | Management |
| Date Posted: | 2011-06-15 |
