PRE SALES ENGINEER | Dubai, UAE

JOB DESCRIPTION
– The position provides a dynamic variety of job responsibilities
– Ability to troubleshoot POS hardware and Auto ID products and suggest the solutions. Familirity in configuring OPOS/WEPOS/JPOS drivers essential.
– Advanced knowledge in PC hardware and software troubleshooting, Windows networking
– Maintain an excellent level of customer satisfaction so a desire to serve the interest of clients is critical to the success of our business
– Assist Sales team in closing large projects which requires lot of dedication and times work beyond normal working hours.
– You will also be part of a support team that troubleshoots problems over the phone and remote desktop PC support, and services POS equipment at client sites as well as some in shop repairs.
– Promotes and maintains good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.
– Provide accurate reporting on all service calls and activity; as well as other reporting as required.
– Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction.

Skills

5-6 Years of experience in the following areas:
– POS hardware such as IBM/NCR/HP/Fujitsu/Posiflex etc.,
– Auto ID products such as Symbol/Zebra/TSC/Avery etc.,
– Experinece in supporting Retail POS system and Hospitality solutions
– Working knowledge of Industry leading Retail and Hospitality software will be advantegeous.

QUALIFICATION
BSc/Diploma/BE in Electronics or Computer Science
A+ certificate or any Competent Computer hardware certification
MCSE/CCNA Desired
UAE DL will an added advantage

COMPENSATION PACKAGE
Salary upto AED 8,000 + benefits will be offered based on the merits of the candidate. Incentives will be offered based as per the company policy.

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