Receptionist x4 | Al Futtaim Group Dubai, UAE
The Company:
Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota’s worldwide growth. Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world’s top automobiles and automotive products like Hino – Japan’s leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more. The Role:
We are looking to recruittwo Receptionistsstrong /strongto work in Abu Dhabi. Your role will include the following:
- Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability – Provide excellent customer service as per company policy and procedures – Resolving customerqueriespromptly, within company guidelines, before escalating to higher level if necessary – Attend to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly – Logging calls (including time, date and caller details) – Maintain an up to date knowledge ofpersonneland procedures – Dealwith ‘drop in’ customers as quickly and proficiently as possible, by coordinating with employees and customers
Additional Information
| Industry: | Customer Service; Automotive |
| Job Location: | United Arab Emirates |
| Career Level: | Mid Career |
| Date Posted: | 2011-06-02 |
