Teashop Manager | AMS Baeshen & Co. – Jeddah, Saudi Arabia

Job Description

Reports to: Operations/Area Manager

JOB PURPOSE:
Responsible for managing the daily operations of a Teayana outlet as a separate profit centre, ensuring customer satisfaction and achieving the sale objectives in line with the company vision, mission, strategy and brand objectives.

KEY ACCOUNTABILITIES:
Description & Performance Indicators

Policies, Processes and Procedures
– Implement all the Company Policies, processes and procedures in order to ensure that the Teashop operations are conducted safely and productively in line with the business objectives.
– Compliance with company policies, processes and procedures
– Productivity and safety norms are met

Budgets and Plans
– Provide input in the preparation of the annual sales and operational plans and budgets and implement approved budgets in line with company approved variance
– Budgets are prepared timely and accurately in line with the Budget parameters and the annual timescales

Quality of Products and Services
– Strictly comply with all sanitary practices & quality norms for food handling and services in order to ensure customers are provided with quality products and services in line with company standards.
– Maintain professional restaurant image, including teashop cleanliness, proper uniform and appearance standards  Compliance with company quality standards
– Consumer satisfaction with the quality of products and services

Teashop Operations
– Ensure that the teashop operations are conducted efficiently in order to optimise all teashop resources, meet brand objectives and provide customers with a fulfilling experience.
– Manage shifts which include: daily decision making, scheduling, planning while upholding standards, products quality and cleanliness
– All teashop resources are optimised in line with company norms
– Consumer satisfaction

Operational Cost Control
– Estimate food & beverage costs. Investigate all aspects of operational costs in order to indentify ways and means of controlling food, beverage and teashop costs and improving the profitability of operations.
– Supervise portion control and qualities of preparation to minimize waste.
– Cost control targets are met
– Profitability targets are met

Customer Service
– Ensure customer service in all areas. Obtain feedback from customers and responds to customer complaints, taking appropriate actions to resolve the problems and provide customer satisfaction
– Customer needs have been identified
– Improvements implemented in customer service based on customer feedback
– Customer complaints have resolved promptly
– Customer satisfaction

MIS Reports
– Responsible for ensuring that all financial and personnel/payroll related & MIS reports are prepared timely and accurately, on time and in accordance with company policies and procedures, in order to provide Management with feedback for information and decision making
– Teashop reports are reliable and are timely prepared

People Management
– Manage staff in order to achieve all teashop objectives through the selection, coaching, training motivation, and performance management of staff within the established HR processes within a safe and hygienic environment.
– Provide direction to employees regarding operational and procedural issues.
– Compliance with all HR processes including training and performance management within the approved timescales
– Teashop objectives are achieved

Skills

– Management skills (Planning, organising and control), interpersonal skills, Problem solving skills, Computer knowledge. Proficient in all dimensions of restaurant function

BEHAVIORAL COMPETENCIES
– Self-discipline, initiative, Attention to detail, Customer service orientation, Cost conscious, ability to motivate employees, team player, handles pressure

EXPERIENCE
– 5 years of F & B or Restaurant operations of which at least 3 years in a supervisory or Management role.

About This Company

AMS Baeshen is one of the well established consumer products companies in Saudi Arabia headquartered in Jeddah and employing a staff of 450. The Company aggressively competes in the marketplace through its portfolio of fully owned brands that occupy leadership or strong number two positions in their categories. Some of the Company’s brands are: Rabea, Rabea Gold, Rabea Express, Rabea Green Tea, Lord, Abu Jabal and Bee Sugar. The Company’s core business is in the tea category with vertically integrated operations covering tea buying, blending, packing, distribution, selling and marketing. AMS Baeshen & Co.’s base market is Saudi Arabia but has been expanding in the region during the past few years with presence now in most of the Gulf and Levant markets. The Company is committed to a strategy of long term growth through the development of its core business and expansion into new geographies and categories.

The Company is managed by a team of professionals who combine the discipline and training of multinational companies with the entrepreneurial and results oriented culture of a privately owned company. The Company, being a private company that is both a brand owner and operator, is fully in control of its destiny. The people who will participate in making the future of the Company are people who are self motivated, comfortable in setting their own agenda and working independently, results-oriented, team players and of a high level of integrity and ethics.