Account Manager | Brand Commandos Dubai, UAE

Responsibilities:
• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• End-to-End planning and execution of Direct to Consumer events (Mall, OOH etc.)
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
• Owns the contract and contract renewals for new work for an existing client.
• Approves Change Orders and invoices, and is responsible for payment collections.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales or other Q-Bridge support.
• Communicates the client’s goals and represent the client’s interests to the team.
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.

Skills

Requirements:
• Proven Account Management skills required in order to create, maintain and enhance customer relationships
• Recruit, Selecting and Training consultants or in-store promoters
• Training, Auditing & Analyzing Results and of existing consultants/ field promoters programs
• Ensuring timely post-event analysis are shared in a timely manner
• Ensuring the Clients needs are being met by allocating the right suppliers for projects
• Surface clients business and relationship issues to management in a timely way to allow appropriate action.
• Complete management and ownership of budgets shared by brand team for projects. (Costs by element should be tracked)
• Weekly/ Bi-Weekly target setting with the operations team depending on Reach Target success (depending on project) set by clients
• Minimum Bi-Weekly Updates on the pipeline/ running projects as per aligned CPS with Brand Teams/ DTC Manager
• Periodic Field Visits to ensure quality of consultants (appearance wise) is in order
• Minimum 3 years of Account/project management experience
• Extremely detail oriented
• Technical competence (Proficient in Excel, PowerPoint)
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction
• Undergraduate degree

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