Community Manager – Arabic | Flip Media - Dubai Media City, Dubai United Arab Emirates
Job Description
Responsible for managing key client accounts across community development and growth, content creation and implementation, and social media community management and development. This position is based in Dubai and reportingto the CSD and Head of Content.
This is a multifaceted role that requires someone with a broad experience across different disciplines, a keen understanding ofmarketing and communications and the ability to manage community relationships.
This is a local role, but you will need to work with our strategic and consulting teams across the Flip network (Abu Dhabi,Dubai, India, London, Germany, South Africa, Bahrain & Qatar) to deliver world-class online solutions.
You must be fluent in written and spoken Arabic and English, be passionate about the web, well-versed in Internet technologies and trends, and be willing to work in a fast-paced and challenging environment to deliver excellent work on time, on budget and on brief.
Responsibilities:
- Fully understand all aspects of the client’s business and the competitive business environment within the realm of online community development and social media
- Develop a positive and partnering relationship with the clients you manage
- Take the lead role in building the client’sbusiness, generating new strategies for agency-client partnerships on social media
- Identify and proactively lead new business opportunities for the client, including cross selling and upselling
- Develop effective strategies to motivate creativeexcellence within a sound strategic framework
- Aspire to and inspire award-winning strategic andcreative interactive programs
- Assist in building and championing integration ofthe community business by participating in multi-channel discussion and planning
- Deliver against the content and social media briefs and strategies for Flip’s clients
- Moderate Arabic social media assets for the clients you manage and manage reporting and analytics for social media accounts
- Work to develop social media campaigns andactivation strategies for the agency’s client base
- Develop weekly and monthly social media reportswith sound analysis and learnings
- Maintain daily tracking logs to account forinteraction with the community members and to track the implementation of thetraffic light system
- Manage the creation and implementation of social media calendars for Flip’s clients
- Work with the CSD and Head of Content to develop and augment the agency’s social media offering
Desired Skills & Experience
- You must be passionate about theweb
- You must be fluent in written andspoken English and Arabic
- Minimum of 2-4 years experience in an agency role within an Interactive arm of an advertising agency, stand-alone digital shop orboth working across social media and community development
- Involvement in multiple integrated campaigns
- Active social media user
- Proven knowledge about social media and its role intactical messaging, search, awareness,360 comms, dialogue and campaign activities
- Solid understanding of agency and creative process
- Ability to inspire award-winning creative
- Track record of building strong, long-term client relationships
- Continually drive for results and highest qualitystandards
- Highly developed interpersonal and communicationskills
- Demonstrated fiscal management skills
- Ability to keep composure in high-stress situations
- Superior organizational and time management skillswith a strong attention to detail
- Demonstrated strategic thinker with ability to leada business
- Solid understanding of business and current market place
- Excellent presentation skills
