Customer Account Manager | Aramex – Riyadh, Saudi Arabia

Job Description

Roles and Responsibilities:

1. Manage customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or responses.
2. Ensure high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards.
3. Grow existing customers
4. Develop new customers from both the market and existing customers with business solutions
5. Plan and execute regular maintenance and business development visits to customer
6. Maintain and regularly update customer information
7. Understand all aspects of customers’ business needs, network within customer’s organization to explore customers’ needs and business development opportunities
8. Promote suitable products /solutions and develop solutions for customers involving business units.
9. Work with other business units in InfoFort, such as operations, IT, etc., to ensure proper service delivery to customers
10. Prepare proposals and quotations to customers
11. Ownership of payments collections alongside the Credit Officers
12. Scope customer requirement for scanning and imaging

Skills

• Knowledge and Experience in selling scanning and imaging solution
• Government Sales Experience
• Segment based Structure and Segment Management
• Customer Focus
• Communication and Interpersonal
• Planning/ Organizing + Time Management
• Negotiation Skills

Education

Bachelor Degree in a related field

About This Company

Aramex is a provider of comprehensive logistics and transportation solutions. Established in 1982 as an express operator, the company rapidly transformed itself into a global brand recognized for its customized services and innovative multi-product offering.

Aramex is well known for setting new standards and meeting global challenges; in January 1997, Aramex became the first Arab-based international company to trade its shares on the NASDAQ stock exchange. After five years of successful trading, Aramex returned to private ownership in February 2002 and continued to expand and excel as a privately owned company, establishing global alliances and gaining stronger brand recognition. In June 2005 Aramex went public on the Dubai Financial Market (DFM). Today, the Aramex network encompasses more than 300 offices and employs over 7,500 people offering comprehensive logistics and transportation solutions to both retail and wholesale customers worldwide.

Aramex also is the first company in the region to release an audited sustainability report that showcases its commitment to its key stakeholders, the community and the environment. Aramex has set an ambitious target in its report to be the first carbon neutral global company in the industry.

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