Job Description
Job Objective:
Effectively exploit all opportunities of maximizing customer experience and enhancing our customer loyalty base through research and analysis /introduction of loyalty programs
Principle Accountabilities
* To undertake comprehensive analysis of the company’s customer base
* To visit all our stores periodically across UAE & regions and report on consumer behavior and trends
* To provide a benchmarking on customer market intelligence
* To assess competition customer patterns and loyalty trends
* To be responsible for customer research, customer experience metrics
* To support Customer Loyalty Marketing and / or Partnership Management with a multinational customer and partner base
* To work closely with allied functions such as Retail, Marketing, Operations etc
* To develop and build an most active retail customer database in the Middle East
Skills
• 3-5 years UAE
• Excellent communication skills in English, Arabic an advantage
• Good PC skills
• Creativity
Education
Graduate with Business Marketing
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