Digital Community Manager |Doha Qatar
The Role
A leading global advertising agency is looking for an enthusiastic and sociable Digital Community Manger to lead up their social media sector for their offices in Qatar.
The Digital Community Manager is responsible for the engagement of stakeholder communities in the digital environment and will have experience in successfully managing digital projects in an Agency environment. The candidate will be the voice of the company externally as well the voice of the customers internally.
Key Responsibilities:
• Support the Head of Digital in the development and leadership of Social Media Strategy and Policy and being seen as the ‘go-to’ person for social media consultation within the business
• Work in co-ordination with the Digital department to create and develop editorial content that is aligned across web and online stakeholder communities, to ensure digital editorial content is optimized for SEO purposes
• Develop and maintain online stakeholder communities/portals to promote the company within key market segments in support of sales, authorship and usage related initiatives
• Represent the customer voice internally by playing an active role in relevant online communities to understand and interpret their needs and ensure relevant improvements are made to user experience based on insights gained
• Oversee freelancers, including writers, copyeditors and community outreach organisers to ensure online community content is regularly refreshed and updated via blogs, podcasts and other social media channels etc.
• Monitor social media conversations within the social sphere of the company’s key market segments in order to influence and develop new opportunities for engagement
• Work with key internal stakeholders/Departments across the business to ensure the promotion of products, services and events are delivered in a coordinated, consistent and impactful manner using creative social media marketing techniques and conversational discussions
• Build and deliver impactful social media campaigns to key customer segments whilst ensuring ROI and that key internal stakeholders are consulted e.g. Marcomms, Sales and Publishing etc.
• Develop an online community editorial strategy and editorial planning schedule for stakeholder communities and working together with internal stakeholders to identify content, plan, publish, inform and follow up as required
• Gather community requirements, developing robust business cases (where appropriate), presenting to key internal stakeholders in Product and Business Development and working with project managers to deliver business change improvements
• Harnessing customer feedback to facilitate strategic relationships between Digital and Product/Business Development teams (and other divisional departments) to build better services based on real-time customer feedback and insights
RequirementsAttributes: • Good interpersonal skills and ability to work as part of a team Knowledge: • 3-5 years hands on experience in Digital/Online environment, (preferably Social Media) Additional Factors Specific to Role: • An outgoing personality, with honesty and integrity |
About the Company
HR Source Consulting is a specialist Human Resource and Manpower solutions organisation that offers premier consulting solutions to some of the regions leading multinational vendors through to industry, SME’s and boutiques outfits.
Recognised as a leading market player, HR Source Consulting (HRSC) provides an unrivaled and tailored service in identifying and attracting the markets premier IT human resources (or talent) to your organisation.
Priding ourselves on the level of service that we offer and the value added services that client deserves, we aim to provide to a human capital solution that fulfills your organisations every working need. We pride ourselves on our extensive industry knowledge and expertise in order to consult our clients, understanding their business, culture, working environment and in turn repeatedly delivering the required resource there organisation needs.
