Client Services Coordinator | OnBoard International Dubai, UAE

An interesting position in a new, unique and fast developing industry in the field of In-flight Entertainment (IFE) for a company specialized in providing airlines with all their IFE requirements (Audio, Video and Print which includes Hollywood, Non Hollywood movies & TV programs).

The position is in the field of client servicing as a “Client Services Coordinator” based from our Dubai office.

To be able to gain the basic IFE experience for this position in this new industry, the candidate should go through this position as part of his/her learning curve to handle bigger responsibilities in Client Servicing, with the range of the projects, programs and services related to the client’s airlines requirements. The candidate will be exposed to systematic work processes in the company to convert the client requirements to final products for delivery onboard client aircraft.

Responsibilities
The Client Services Coordinator is responsible for assisting in the delivery of contracted services to its clients as per their requirements, budgets and deadlines ensuring high-standards of service and client satisfaction.

• Understand Client IFE program requirements as defined by the airlines.
• Assist in preparing timelines and manage the delivery across stakeholders.
• Assist in updating and maintaining Airline Manuals and communicating changes in client portfolio to stakeholders.
• Communicate IFE programming recommendations to airline IFE contacts.
• Coordinate with Client to secure content approvals.
• Assist in preparing movie edit lists for Hollywood Labs and recommendation brochures for Airline Clients.
• Assist in coordinating the printing & delivery of IFE Guides
• Assist in updating Metadata components
• Coordinate with stakeholders to ensure timely delivery of content deliverables from content owners/distributors, IFE hardware suppliers/integrators and the client.
• Maintain and adhere to proper documentation (manuals, reports, sales orders, check-lists etc) for all stages of the IFE supply process.
• Assist in preparing contact and progress reports for airline clients and stakeholders.
• In-process inspection of audio and video projects related to airline account.

To qualify for this position, a candidate should have the following qualifications and skills:
Must have:
• Pleasant personality
• Precise (Attention to details)
• Bilingual (Fluent English/Arabic – Oral & Written)
• Excellent Arabic / English typing skills
• Minimum 1 year working experience in client servicing preferably in an Entertainment / Media related field
• Skilled in Microsoft Office Applications

Added Plus if you have
• Project Management Skills
• French / Tagalog / Hindi language skills

(Shortlisted candidates called in for an interview must be able to supply references from past employers)

If you STRICTLY meet the “Must have” criteria above and are looking to expand your horizons in the exciting field of airline media and entertainment, please apply with your latest CV now.

Education
Tertiary diploma or university degree in Media & Entertainment

Apply Now!