Customer Support Centre Manager | Siemens Dubai, UAE

Mission:

- To develop and manage a spare parts function in the Lower Gulf Region

- To achieve strategic and financial targets

- To mange the departmental Customer Support Centre

- To achieve excellent customer service through optimal utilization of resources

Working Partners:

- Director of Service and Customer Support and will involve leading a team of technical specialists

Tasks:

- Develop Spare Parts Business in Regional Markets (Lower Gulf Countries)

- Create business strategy and roadmap to ensure smooth operations and achieve targets

- Contribute to managing the profit & loss of Service Support operations

- Conduct market research to identify customer demands and expectations

- Identify and engage with external service providers, channel and business partners

- Develop an account management concept for all Service Support customers

- Optimal utilization of Service Support resources to ensure excellent customer service

- Work closely with functional managers to ensure achievement of departmental targets

- Technical and Commercial reporting to Service and Customer Support Director

- Take responsibility for the Service Support Centre successfully achieving key performance indicators

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