Franchise Operations Manager | Dubai, UAE

Marketing Jobs — By editor on January 4, 2011 at 3:00 am

The purpose of this position is to introduce a high volume of high quality commercial business to the company’s Franchisees, maintain and enhance the company’s franchising market share. This business is to be sourced internally via the company UAE Management, as well as externally through existing and prospective clients and referral networks. The role is also responsible for educating, coaching and training for the franchisee on the company’s Products, services, policies and procedures to facilitate the identification of potential opportunities.

Reports to

Head of Franchising operations

Key Responsibilities

Business Development :

Assist the Head of Franchising to plan and drive the delivery of the company’s Franchising Manual

Contribute to the introduction of quality business to franchisee

Develop and implement a Global Marketing and Analysis system that target clients and generate business development activities.

Maximize cross-selling opportunities for the company’s products and services

Promote the company’s as a Luxury quality provider of the Services, Management and Retail Know –How and seek opportunities to sell those products

Seek new business opportunities and retain existing client base

Build an acceptable level of external referral sources to ensure budgets are met.

Ensure that all the company’s franchising business is introduced in terms of policies and procedures as well as the Franchising Manual

Coaching & Training :

Provide training, guidance and education to the company’s Franchisees on its products and services.

Take the lead in educating, coaching and training management and staff within the Franchisee Retail outlets on products, policies and procedures so as to facilitate the implementation of the Franchising Manual

Relationship Management :

Maintain and build relationships with Franchisee principals, referral sources and existing customers.

Customer Service :

Proactively develop and maintain face to face relationships with internal and external clients

Assist HODs where necessary with preparation of franchising applications

Look for opportunities to improve process and procedure so as to deliver quality service to clients

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