Regional Development Manager (Edexcel/Pearson) | Pearson Dubai, UAE

The Role

The purpose of the role is to help the ME Office meet its financial targets for 2011and beyond as well as account managing existing customers in designated countries in the Middle East. Develop contacts with key influencers in the region.

To act as Regional Development Manager for all subjects in order to enhance the level of customer care and develop new business in a specified country or region. This will include visiting existing centres to improve customer satisfaction rating, providing face-to-face support and feedback and developing new business to include organisation of training for new centres.

The focus will be on achieving set targets, largely through the sales of Edexcel products and services into both new and existing client base.

The post will involve close liaison with other team members and the Regional Director to identify and fulfill customer requirements in a proactive and efficient manner, including visits.

KEY RESPONSIBILITIES:

1.Business Maintenance/Development Promote Edexcel and its services to all centres and their associated bodies using agreed strategies to maintain existing business and secure agreed business growth. Namely;

•Achieve agreed sales targets for each centre for renewal and incremental business growth. Targets agreed with Regional Manager.
•Maintain existing business in centres
•Secure targeted growth for key products
•Implement Key Account strategy for designated centres

2.Service to centres Provide a range of support, advisory, training and development services which fulfil Edexcel business objectives in a manner suited to centres’ context and priorities, within approved budgets. Namely;

•Provide customers with accurate and timely information
•Respond effectively to queries
•Provide support via networks and training

3.Regional Team Develop and co ordinate activities to achieve optimum results for the company. Provide feedback from centres on service and product quality to all appropriate parts of the company.

4.Training Provide excellent support for customers by the provision of high quality training in order that centres are able to deliver Edexcel qualifications successfully. Promote training events to ensure maximum take up of training places.

5.Market Intelligence – RDMs will be expected to report weekly on activity in their centres and region relating to:
•Competitors and competitor activity with centres
•Competitor Products
•Customer knowledge including a clear understanding of total spend analysis within centres
•New Business by qualification, by cohort size and by start date

6. Other activities as agreed with the Regional Manager.

Requirements

KEY REQUIREMENTS (Skills & Experience)

Essential:
Flexibility
Ability to engage with diverse cultures
Motivated self starter
Good presentation skills
Good communicator
Team player
Educated to at least A level (or equivalent) standard
Customer facing role – at least 3 years
Knowledge of British Educational system
Knowledge of Academic/Vocational Education
Microsoft Office Intermediate

Desirable:
Knowledge of Edexcel systems
Arabic language
Graduate
Sales experience
Edexcel product training
Sales experience – at least 5 years
Education sales
Worked in Middle East
Knowledge of all core Edexcel products and services
Edexcel internal automated systems (IQS/Business objects)

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