Online Product Manager | CrysTelCall Amman, Jordan

March 2, 2012

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The Role

Responsible for planning and developing the marketing strategy for a single product or group of products. They work with various company departments, including product development, market research, sales, advertising, and public relations, look after the design and presentation of the product from a ‘service’ perspective

Job Accountabilities linked to Objectives

•Managing the entire product line life cycle from strategic planning to tactical activities.
•Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
•Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning.
•Analyzing potential partner relationships for the product.
•Define the product strategy and roadmap
•Work with external third parties to assess partnerships and licensing opportunities
•Develop the core positioning and messaging for the product
•Set pricing to meet revenue and profitability goals, and deliver a monthly revenue forecast

Communication:

Internal:
•Maintain excellent communication links with other departments’ staff and work in full co-operation with all of them to insure success.

External:
•Excellent communication with (Listening and speaking) and interpersonal skills.

Requirements

Minimum Qualifications \ Experience \ Training

•At least 4 years of online knowledge.
•Must be bilingual in English and Arabic.
•Good written skills in Arabic are a must.
•Self-motivated and can work independently.
•Position will be based in Amman.

Technical knowledge

•Basic understanding Of CMS (Content Management System).
•Understanding of online payment methods.

About the Company

CrysTelCall is Jordan’s first independent, multilingual contact center that provides a full range of Inbound and Outbound contact services, consultancy, and business process outsourcing (BPO) customized to help clients attain measurable business results and enhance the value of their brands.

Based in Amman – Jordan, CrysTelCall aims at positioning itself as a leading contact center providing services to corporate clients worldwide, while allowing them to decrease operating costs, increase profits, assure business continuity and enhance customer relationships.

CrysTelCall’s backbone is dependent on its highly experienced professionals, their value added knowledge, superior infrastructure and cost-effective tools that help manage its client needs in a highly professional an secure manner, and adhering to the highest quality standards.

In addition, the company adopts the world’s most innovative solutions, state-of-the-art IP technologies and proven strategies to optimize customer relationships in an outsourcing solution.

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