Job Description
This position supports the sales process, around the MEA region. Whilst it is principally Guildford -based, it is necessarily flexible and the position will support sales around the UK&IRE region as a whole. Reporting to the Managing Director MEA, this position will take its direction and role from the local sales resource, the sales team as a whole as well as the Managing Director – MEA . A high degree of independence and self-responsibility is expected and ‘responsible’ initiative is a valuable personal characteristic.
In terms of the physical components of the role this is a very eclectic position. Overall, the position, due to its high knowledge of the operation of the technology, may be required to step in and aid in post sales issues and challenges, indeed with anything necessary to guarantee Vocalcom’s success in the region.
Major Responsibilities/Activities
•Provide hands-on technical assistance to Resellers, customers, and prospects of VOCALCOM.
•Mentor Reseller System Engineers and/or provide installation and on-site technical support.
•Provide assistance in updating handlers to meet customer needs.
•Provide technical consultation to prospective clients on telephony technology, VOCALCOM technology
•Assist with trade shows
•Complete Request for Proposals, Request for Information, and Tenders.
•Provide on-site support to Resellers or direct customers where technology implementation or product issues exist
•Provide technical assistance to VOCALCOM sales representatives
•Responsible for staying abreast of current technologies and industry trends.
•Responsible for reducing the need for customer support by properly implementing products, effectively providing on-site customer technical assistance, and setting appropriate customer expectations
Skills
University degree in a computer related field of study.
•Professional experience with Microsoft Windows based solutions.
•Professional experience working with IP networking to include architecture, design and VoIP. SIP experience given additional consideration
•Professional experience with telephony applications
•Excellent verbal, written and presentation communication skills
•Professional experience working with Marketing and/or Sales Support
•Demonstrated ability to exercise judgment to determine appropriate solutions to customer technical issues
•Ability to work in a team to meet critical deadlines
•Candidates with professional certification such as MCSP, MCSE or CCNA given additional consideration.
Must have demonstrable knowledge in one or more of the following areas
•PBX, ACD, IVR, Unified Messaging, Predictive Dialing, Recording products
•Programming in VB.NET, C++, C#, .NET, Java scripting
•Microsoft backoffice suite to include SQL
•Email applications – customization and installation
•CRM applications – customization and installation
•Databases to include Oracle, SQL, DB2, etc. – installation and scripting
•Networking to include Windows 2000, Cisco, LDAP, UNIX – architect and
Education
University degree in a computer related field of study.
About This Company
VOCALCOM is a leading international developer and integrator of contact center solutions.
We bring to market a broad range of products and associated services that enable organizations to interact with their customers using all available communication interfaces: telephone, fax, e-mail, Web, VoIP. Over the past 10 years, Vocalcom has provided world-class contact center solutions.
The company counts over 200 employees throughout Europe and the US. With presence in more than 38 countries, 3.500 clients and an income of over 90 million euros (2007) Vocalcom is the top European group and the third leading provider of contact center solutions in the world.
Our mission is to help our clients achieve efficient, profitable and affordable customer interaction.
For more information, please visit www.vocalcom.com.
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