Job Description
Key Function:
The candidate would be the point of contact for OSN customers to solve their issues and to renew, reconnect, collect and upgrade appropriate products and services to existing and cancelled customers, to contribute and generate revenue for Orbit Showtime Network.
Duties & Responsibilities:
• To entertain all OSN customers while adhering to department’s KPI standards.
• To contact existing and potential OSN regional customers according to preset outbound campaigns.
• To handle customer inquiries, complaints, payments’ extension and service requests.
• To repair trust and increase customer retention by winning back customer loyalty.
• To achieve individual retention and revenue targets and exceed within set deadlines.
• To constantly be fully aware of OSN’s product knowledge, business rules, campaign activity and process.
• To consistently update and maintain an awareness of competitor activity.
• To complete all paper & system based records.
• Meet weekly and monthly performance benchmarks in speed, accuracy and volume.
• To actively contribute, participate and work effectively towards attaining the team’s targets
Skills
• Customer orientated / driven
• Strong communication skills
• Good telephone etiquette
• Adaptable – React quickly to changes in a dynamic environment.
• Perseverance – Ability to work to strict deadlines
• Self Motivated – Ability to work unsupervised and under own initiative
• Team player – Ability to work as part of a team
• Accuracy and attention to detail
• Results driven
• Good planning and organizational skills
• Positive attitude
• Flexibility is essential as the position includes shift work
• Bilingual – English and Arabic
• Knowledge of Microsoft applications
• Knowledge of Pay TV industry is desirable
Education
Higher Secondary School
About This Company
OSN is the ultimate destination for the widest choice of brand new premium Western, Arabic and Filipino entertainment in the Middle East and Africa. OSN is the home of 100 channels filled with great value entertainment, offering viewers in the MENA region exclusive access to the latest blockbuster movies, top rated series, sports, documentaries, news, kid’s entertainment, and live talk shows. The movie offering includes over a 100 movie premieres a month uncut and uninterrupted so viewers can watch movies the way they were meant to be watched.
OSN boasts the most comprehensive portfolio of exclusive rights from all the major studios including Warner Brothers, Paramount, Fox, Disney, Sony, MGM, Universal and DreamWorks and offers access to the worlds leading television brands including Disney channel, Sky News, Discovery Network and Nat Geo.
As the leader in innovation, OSN has changed the TV viewing experience in the region and brings viewers quality entertainment through 26 High Definition channels and currently is the only network offering a full HD bouquet of channels as well as 3D entertainment in the region. OSN was the first to launch the DVR, the OSN SHOWBOX HD, the regions first online TV platform, OSN Play and the region’s first VOD service, OSN on Demand offering viewers the opportunity to watch over 1000 movies and over 52 latest seasons of the top series over the year in full HD quality and Dolby Digital sound.
The OSN Platform is owned and operated by Panther Media Group; a company registered in DIFC and is owned by Mawarid Group and KIPCO.
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