Sales manager | Al Khorayef Group – Khobar, Saudi Arabia

Job Description

 To provide process and analytical support to sales in order to build a professional and performance driven sales function
 Manage the customer service/care function, dealing with complaints and other customer feedback, interacting with other functions as appropriate to help resolve and/or build base of customer knowledge/insight
 Provide regular updated sales performance analyses, e.g. daily and monthly reports, etc.
 Undertake customer profitability and bid business analysis; asses investment opportunities and prepare analysis for SR Sales mngr
 Set and update product and service pricing (within defined price positioning guidelines)
 Assist with the implementation of both Marketing and Customer Management initiatives
 Prepare cross border and/or cross channel business opportunities analysis & offer for regional Sales Manager
 Defines standards for customer service process in sub-region including cash management, pricing, etc.
 Accountable for compliance with Group functional standards of direct reports and contractors and customers he\she is working with
•Develop demand forecasts (operational forecasts)
•Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.
•Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions.
•Interact with sales, marketing to understand demand forecast drivers.
•Utilize a collaborative and consensus approach by working with Sales, Marketing to obtain and ensure that current and accurate information is used for demand forecasts.
•Provide input to the Supply & Logistics Manager in developing inventory strategies on existing items, new products, and product phase-outs.

Skills

 Sales Organisation: Is an innovator in sales organisation. Designs new solutions to sales structures and organisations, respecting objectives, customer needs, market and competitor moves.
 Contract Management: Is recognised as the expert in contracts, who makes changes that result in improved performance for both the company and the customer.
 Customer Profitability: Is an expert in recognising all costs associated with running a business. Has excellent appreciation of margins available from the market. Utilizes the knowledge to secure the highest returns for the company.
 Complaint Handling: Is an innovator regarding complaint handling, suggesting new ways of handling the interface with the customer, as well as motivating the organization to react to complaints. Initiates procedure and organization reviews.
 Customer-Service Orientation: Acts as trusted advisor by building an independent opinion on client/customer needs, problems/opportunities and possibilities for implementation. Becomes intimately involved in client’s/customers decision-making process. Acts as client/customer advocate by taking client’s/customer’s side vs. own organization with long term benefit to own organization (e.g., counsels clients/customers not to overextend on purchases, maintaining customer viability for the future), OR pushes own management to resolve customer-related problems. Acts to always exceed the customers’ expectations

About This Company

ALKHORAYEF GROUP was established in 1957 by late Sheikh Abdullah Ibrahim Alkhorayef to serve the water and agricultural market by representing top brand products of water pumps, irrigation machinery systems, and well drilling equipment.
Through the years the GROUP gained supremacy, by diversifying its business to include:-
§ Oil & lubricants
§ Manufacturing, servicing and repairing of petroleum and oil fields machinery and equipment
§ Power & Water development projects
§ Machinery systems (Agricultural, Industrial, Marine and Power).
§ Paper & printing
With a reputation that is a true reflection of the Group slogan (THE NAME TO TRUST); Alkhorayef is one of the most advanced companies in Saudi Arabia and the region; an enjoyable work environment of multinationals of more than (5000) five thousand employee, and a geographical presence that cover the six continents.

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