Senior Associate | ALDAR Properties Abu Dhabi, UAE

June 11, 2012

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The Role

Roles & Responsibilities
• Manage the individual mall/ souk managers who act as the main point of contact for residential tenants, and ensure implementation of Residential PM/ FM strategy
• Monitor the footfall and traffic within the individual malls/ souks
• Ensure efficiency in the workload allocation amongst the managed PM and FM staff
• Ensure logging of any request/ issue highlighted by the tenant and ensure appropriate steps are undertaken to execute/ resolve it ،V requests can also be made through the call center
• Assist in reviewing retail PM/ FM in/ outsourcing strategy
• Undertake regular and ad-hoc on-site inspection of common areas to ensure adherence to ALDAR،¦s standards of PM/ FM and that properties are well maintained
• Develop standard mall operations policies and procedures
• Oversee completion of FM oversight performance reports, and communicate to Heads of PM and FM and Central FM
• Coordinate with IT/ ERP for development of required applications for CAFM and VMS and utilize the systems to ensure effectiveness and efficiency of operations
• Ensure adherence of tenants with property rules and regulations
• Ensure correct application of HSSE standards in properties
• Ensure the proper coordination of tenant handover and renovation requests with Handover/ Fit-Outs unit
• Ensure smooth coordination with Marketing for mall marketing (events, internal media, etc.)

Accountability
• Ensure tenant satisfaction in ALDAR،¦s malls and large retail Souks

Requirements

Job Requirements
Education
• Bachelor’s degree in engineering or business administration
• MBA is preferred

Experience
• 8+ years in mall management
• Solid track record and experience in tenant/customer relationship management
• Experience in contracting with vendors and property/ facility services firms
• Deep exposure to UAE real estate development industry
• Experience with FM issues/ problems and respective remedial actions

Competencies
• Demonstrated skills in building and maintaining strong relationships with internal and external stakeholders
• Strong conflict resolution/management skills
• Strong communication and interpersonal skills
• Strong strategic thinking capabilities
• Excellent planning and organizing skills

About the Company

ALDAR Properties PJSC is a leading property development company, with strong investment and management capabilities.

ALDAR was established primarily to create world-class real estate developments for the nation of Abu Dhabi, whilst providing a stable and profitable investment portfolio for all our investors.

We are dedicated to achieving new standards of innovation, excellence and value in urban design and sustainable development. Our priority is the immediate and future benefit of Abu Dhabi and its residents.

The company is owned by leading Abu Dhabi institutions, founder shareholders and over 20,616 investors throughout the UAE.

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