Ticketing Manager (Immigration Manager) – KidZania | Alshaya Kuwait
The Role
M.H Alshaya Co. has entered into a partnership with KidZania, the award winning family entertainment and education brand, to develop and manage a 5,000 sq.m. KidZania State at The Avenues in Kuwait. Expected to open in 2012, KidZania will be a major new tenant in phase three of the mall, which is currently under development.
KidZania, or ‘The Land of Cool Kids’, is a unique concept in family entertainment, helping children understand and manage the world they are growing into. Designed as a real city with streets, buildings and even an airport, everything in KidZania is scaled down to kid’s size. Children can experience what it is like to become a doctor, a banker, a policeman, a DJ or one of over 90 other adult roles in a fun and safe environment that helps nurture their creativity, stimulate their imagination, and expand their experiences as they play and learn at the same time.
KidZania was established in Mexico and first opened its doors to children in 1999. Today KidZania operates eight edutainment centres in six countries worldwide across the Americas, Europe, Asia Pacific and the Middle East and has welcomed more than four million visitors in 2010.
Reporting to the Park Manager, the Immigration Manager will have to maintain and oversee the operation of the front of house – Ticketing area for KidZania. Should be able to provide customers withآ quality service, guaranteeing a satisfying and safe experience, while ensuring thatآ cash and documentation is handled correctly, in compliance withآ company established procedures.
* Guarantee that the service and visitor entry and exit times are within the standards established by the company and the KidZania concept.
* Optimizing queue lines in the front of house ticketing area of KidZania
* Oversee the compliance with internal control window sales intake (discounts, courtesy passes, cash over & short and tallies)
* Evaluate the employees who have made the most effort during the month to propose them as candidates for employee of the month.
* Coordinate with the different departments of the commercial area the logistics for visiting groups and schools entry and exit
* Attend to and follow up on customer complaints and suggestions
* Coordinate with trainers on new and refresher training programs required for the Immigration staff, this through continuous evaluations of staff development areas.
* Guarantee that deviations of cash tallies lie within established standards and compare it with treasury
* Control and restock raw materials and supplies in coordination with corresponding areas
* Handle daily maintenance and operations checklist
* Oversee the area and personnel image of the Immigration staff and ensure that they are in compliance with KidZania and sponsor standards.
* Coordinate with maintenance to cover area needs
* Participate in management meeting to detect areas of opportunity in general
* Be involved with the operation, depending on visitor appraisal
RequirementsSkills and Experience: Minimum 3 years’ experience in group coordination and customer service |
About the Company
M.H. Alshaya Co. is a leading international franchise operator for over 55 of the world’s most recognised retail brands, including Starbucks, H&M, Mothercare, Debenhams, American Eagle, Pottery Barn, Pottery Barn Kids, West Elm, P.F. Chang’s, Office Depot and Boots. The company operates 2000 stores across 7 divisions: Fashion & Footwear, Health & Beauty, Food Services, Optics, Pharmacy, Office Supplies and Home Furnishings.
M.H. Alshaya Co. stores can currently be found in 15 markets across the Middle East, North Africa, Turkey, Cyprus, Russia, Poland, Slovakia and Czech Republic. It employs more than 20,000 people from over 80 nationalities.
The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.
M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.
