Core Services Manager | Omantel Muscat, Oman
 • Analyze existing products and services for both Mobile and Fixed line and suggest methods to improve. • Analyze the need for new packages/bundles for both Mobile and Fixed sectors. • Provide technical and business knowledge support to the ... "Pin It")
The Role
Functional
(Process/Technical
/Operational) • Analyze existing products and services for both Mobile and Fixed line and suggest methods to improve.
• Analyze the need for new packages/bundles for both Mobile and Fixed sectors.
• Provide technical and business knowledge support to the department and transfer knowledge as applicable.
• Develop detailed functional specifications of products
• Manage implementation for specified products and services
• Follow-up on implementation requirements for specified products and services
• Ensure viability and compatibility of products
• Ensure the availability of devices, sim cards and vouchers through partnerships with vendors and in coordination with the concerned departments.
• Lead the implementation of pricing schemes for existing and new products.
• Analyze potential partnerships for new products and stay up-to-date on new possibilities of products/services based on international technological and commercial advancement in this field.
• Develop methods, processes and tools that will increase the efficiency of the department.
• Report regularly to the management on the advancement of product development and signal any issues affecting the timely and successful launch of products/services.
• Prepare annual budget for the department.
• Manage own team; developing their talent and creating a team-work environment.
Customer • Implement promotion campaigns for existing fixed and mobile products and services.
• Develop segmented campaigns to increase uptake of products and services.
Financial • Ensure adherence to operating budget of Product Development department.
• Participate in planning of yearly CAPEX and OPEX budgets.
• Ensure profitability of existing and new products and services.
People • Cascade department’s targets into individual targets and initiatives
• Develop talent within the team by providing consistent direction and support to achieve stretch targets and take leadership positions
• Manage the team on a daily basis including resolving issues and maintaining high motivation levels within the team
• Complete accurate, objective and fact-based performance appraisals for all direct reports on time
• Maintain teamwork spirit when dealing with others.
IV. KEY PERFORMANCE INDICATORS
Measurable Deliverables • Delivery of new strategies and improved processes.
• Improve profitability of mobile and fixed products and services.
• Timely delivery of new products and services targeting different segments of customers.
• On-time delivery of Product Development and management reports with recommendations.
• Customer satisfaction score
• Customer retention score
RequirementsMinimum Qualifications • University degree, preferably post-graduate, in a related field from a reputed University. |
About the Company
Omantel is the pioneer of total communications solutions in the Sultanate of Oman. We have the widest choice of state of the art services with the broadest network coverage. We listen to understand your needs and value feedback. We strive to deliver on our promises.
Omantel (as both Omantel and Oman Mobile) has offered the full spectrum of telecommunications solutions to the people and businesses of Oman since the dawn of the Renaissance in 1970. Over the years, as the pioneering telecommunications supplier, we have striven to connect even the most remote communities to each other and to the rest of the world. As a pillar of the Omani economy, Omantel has been a leading player in Oman’s progress and national development.
The Omantel logo, embodies the Omani heritage, in the form of the Khanjar. Our color palette, blue and orange, signals our dedication to professionalism and progression as well as a vibrant spirit. The Omantel name, combined both in Arabic and English, is cradled and encapsulated in our new brand symbol reflecting a caring mindset.
Our tagline reflects also our philosophy of togetherness as this is at the heart of everything we do – as we lead the way in bringing individuals, families, businesses and regions ever closer together using leading edge technology for communications.
