Customer Sales And Service Agent | Emirates Airline & Group Dubai, UAE

Job Outline:

– Ensure the highest standard of customer service is provided to customers of Emirates, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products.
– Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
– Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
– Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
– Ensure that all necessary ticket related documentation is filed; time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only).
– Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. Whenever possible create a database of all potential customers and develop a personal relation ship with them by giving occasional calls and informing them of new services provided, there by the customer always contacts the Agent for their travel needs. Reservations and Ticketing Offices only.

Skills

Qualifications:

Fluency in Russian, Spanish, French or Arabic besides English language is a must.
10 years schooling or equivalent.
Excellent interpersonal, telephone and customer service skills.
Ability to work in a busy sales team environment.
PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
Knowledge of contact centre and airline industry procedures and methodology.
Standard Fares and ticketing courses, Skywards and MARS reservations systems

Experience: Customer Service or Call Centre 1+ Year

Company Profile

Based in Dubai, the Emirates Group is a highly profitable business with a turnover of approximately US$11.2 billion and over 40,000 employees (and growing rapidly towards 50,000 over the next 3 years). The Group comprises of Dnata, the successful Airport Services and Travel Industry division, and Emirates, the Group’s rapidly expanding and award-winning international Airline. Within the Group there are a diverse range of businesses offering a wide spectrum of career opportunities, all of which can be explored through the Group’s dedicated careers website.

Currently Emirates Airline flies to over 100 destinations across 6 continents, and with aircraft orders worth over Emirates currently operates a modern fleet of 120 wide-bodied aircraft and it has orders worth over US$ 58 billion for 170 more of the latest aircraft, including 8 Boeing 777 freighters. Recognized constantly as an industry leader in terms of innovation, Emirates is continually developing and enhancing its services and products to best serve its customers from around the globe. Emirates also manage its own aircraft base and line maintenance requirements, supporting its Boeing and Airbus aircraft within some of the world’s best engineering facilities.

The Group also comprises of an internationally recognized cargo division, a full-fledged destination management, hotels and leisure division, an information technology division, a medical facility employing doctors, dentists, and nurses and in addition, has its own aviation college offering undergraduate and technical qualifications. These are all supported by an extensive range of corporate services and commercial departments.

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