Client Services Director | Dubai, UAE

Client Services Director
Dubai, United Arab Emirates

On behalf of our client, a live communications agency, we are seeking a Client Services Director to join their team in Dubai.

As Client Services Director, you will have a proven record of client understanding, leadership and organisation growth. You will work with and manage the Client Services Department consisting of account management, sales and marketing functions. You will grow and manage a team of account handlers around respective accounts and offer support and guidance. You will be responsible for all client correspondence and feedback, quality of service and growth for existing clients as well as new business. As well as managing the day-to-day activities of the Client Services Department, you will be expected to show a keen awareness of the business market and be an astute leader in the growth of the company.

Key Responsibilities:
- Generate and grow revenue
- Ensure quality of delivery is maintained to the highest degree
- Ensure agency brand, service offering and reputation are upheld and enhanced
- Grow the team member’s knowledge and skill set
- Understand, guard, communicate and further develop company vision and values
- Develop the agency
- Build strong client and industry relationships
- Oversee and administrate quotations and detailed documentation
- Ultimate responsibility for margin and client satisfaction
- Manage and drive the acquisition of new business
- Accountable for annual revenue and profit goals and manage the forecasting
- Manage the development of account plans
- Monitor and handle market and competitive intelligence
- Responsible for all external communication about the agency

Requirements
My client is seeking a degree educated candidate with an excellent ability to present sometimes complex, creative driven ideas in a persuasive and compelling manner. You should be a highly skilled and experienced event professional who possesses a strategic and balanced financial management, logistical and creative knowledge base. You should be enthusiastic, flexible and proactive with a high degree of initiative and entrepreneurial drive.

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