Sales Support Leader – HVAC | Dubai, UAE

Sales Support Leader will manage and develop the Sales Support organization for the Eastern Territory to support proactively the Equipment Sales, Service and Controls organizations as well as our channel partners. The Sales Support Leader will assess existing processes and implement new tools and processes to ensure consistent, timely and efficient customer service. In addition to that he/she will be responsible for overall customer satisfaction by proactively resolving concerns raised by customers.
He/She will be responsible for preparing the sales forecast, reporting actuals and driving revenue for all streams in conjunction with the sales teams by effectively managing the backlog and generating new orders.

1. Lead, manage and develop Sales Support teams in the Eastern Territory to ensure proactive, customer-focused and results-oriented environment. Build organizational capabilities by managing performance through coaching and development, creating succession plans for key roles.

2. Manage ongoing customer relationships (through face to face meetings, verbal and e-mail exchange) in terms of advising on product issues (alternatives, availability, delivery lead times, and order status) and addressing customer complaints. Support the deployment of transactional and relational customer satisfaction surveys and take proactive actions to improve results.

3. Evaluate existing tools and processes and proactively upgrade when required. Drive the implementation of global tools and projects (Sales Force Effectiveness, SMARTransformation, TLME (Top Line Margin Expansion project), Selection tools, Quotation tools).

4. Establish effective internal front end customer care processes (aligned with customer administration) and communicate and train customer care team as appropriate.

5. Support Territory Equipment Sales, Service and Controls leaders in achieving the revenue objectives by proactively communicating factors affecting forecast with all stakeholders and drive for gap closure by effectively managing the backlog and generating new orders.

Skills

ADDITIONAL INFORMATION:

• AT LEAST 5 YEARS EXPERIENCE WORKING DIRECTLY WITH CHANNEL PARTNERS IN A SALES AND/OR CHANNEL MANAGEMENT CAPACITY

• COMPREHENSIVE UNDERSTANDING OF BUSINESS CONCEPTS, INCLUDING FINANCIAL MANAGEMENT AND SOUND BUSINESS ACUMEN

• ABILITY TO CREATE ENVIRONMENT OF TRUST

• TRAVEL 10% – 20% OF TIME

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