Automotive Rental Counter Agent for Qatar Branch | Automak Automotive K.S.C.C Doha, Qatar

Position Over View:
Deals customers effectively by greeting them politely, processing rentals and selling optional services, answering and receiving telephone calls, resolving overdue rentals, responding to customer questions and complaints, servicing vehicles for customer rentals and communicating with Jockey drivers for customer pick-ups. He/shall be responsible to build/maintain maximum customer satisfaction to guarantee business prosperity & repetition.

B)Position Duties:
– Greets customers politely; provides required assistance to them to rent the vehicles by providing them with the vehicles’ availability, rental charges, contract terms & conditions and services offered.
– Prepares rental quotations/contracts as per the approved rates, terms and conditions.
– Ensures that the vehicle for delivery meets all specifications as per the contract.
– Enters all contract details in Rental system.
– Generates invoice for the rented vehicles through rental system at the end of every month and upon termination of contracts.
– Informs Customers regarding vehicles’ service.

Skills

1. Excellent oral & written communication skills both in English or Arabic.
2. Knowledge of and ability to use effective sales techniques.
3. Knowledge and skill in the operation of Car reservation software.
4. Highly organized, goal oriented, and flexibility is a must.
5. Ability to manage stressful and unusual situations while maintaining good customer relations.
6. Ability to present a professional, enthusiastic attitude through effective communication.
7. Skills to promote a positive impression to customers and employees.
8. Strong interpersonal and analytical skills.
9. Ability to type and perform data entry accurately. Good organizational skills.
10. Excellent Computer skills and proficiency in MS Office Applications.

Education

Graduate, preferably in the field of Business administration from a reputable university

Company Profile

-Automak Automotive Co. K.S.C.C. was established in 2002 as a division of Mohammed Abdulmohsin Al-Kharafi and Sons Co., one of the most prominent Kuwaiti companies in the Middle East and Asian markets.
-To nourish the growing demand in the business sector for vehicle leasing, Automak was successfully opened with the aim to ease vehicle fleet management while ensuring cost efficient and cost effective solutions, able to secure over 4,500 vehicle rentals within the corporate, public and oil sector within a year alone supported by over 600 employees.
– Since then we have diversified our business to cover not only vehicle fleet leasing solutions but also have expanded by acquiring different sole dealerships of international leading brand of vehicles and auto parts.
-In May’09 the ‘AUTOMAK WEYYAK’ campaign was launched for regional rentals in the GCC, Middle East and North Africa namely Egypt, Lebanon, Syria, Jordan, UAE, Morocco, Oman, Bahrain, Qatar & Tunisia regions which has been growing from strength to strength.
-Automak is one of the largest and most established players in the Kuwaiti vehicle leasing sector, commanding remarkable growing market share.

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