Marketing Manager | Khartoum, Sudan

The Role
• Increase market share, develop and exploit new markets.
• Achieve highest rate of customer satisfaction and lowest rate of customer defection without sacrifice of profitability.
• Maintain customer loyalty through highest level of CRM (Customer Relations Management).
• Regular report to GM regarding areas of concern or opportunities
• Train and develop marketing staff to achieve dealership objectives.
• Motivate staff to obtain highest level of commitment and ensure customer needs met.
• Build staff relationship and provide them with support, coaching, training and encouragement to improve their performance.
• Operate staff appraisal and review process and take necessary actions on the results.
• Ensure all staff are committed to the principles and ethics of the Dealership and Group.
• Any other duties as and when required by the Board that are reasonably within the capabilities of the person and aimed at achieving the Company or Group goals.
• Ensure all Vehicle stock orders are placed in line with financial guidelines given by GM.
• Ensure all new Marketing developments are in line with financial guidelines given by the GM.

Requirements
• Professional qualification and membership of F.I.M.I. an advantage
• B.Sc. or Equivalent
• At least 5-8 years experience in a Marketing Management role within the motor industry
• At least 3 years experience working in an overseas environment
• A detailed understanding and current and relevant experience of the retail motor industry at the highest level
• Practical skills and experience and knowledge of modern motor industry processes and practices
• Ability to create a positive environment and culture that allows staff to develop and excel in their roles.
• Exceptional customer facing skills to enable difficult situations to be resolved successfully.
• Ability to negotiate effectively at the highest level with excellent numeracy and literacy skills.
• Highest knowledge of the Law applicable to the motor industry in particular Franchise agreements, Trade description and practices, Consumer Law, and Employment Law.

Apply Now!